Also known as "why you might not want to
deal with AIM"
Like many car builders interested in air suspension we see
American magazines with air suspension kits advertised at very low prices. This
happened last year when we had the misfortune to see an advert for a company
based in Mesa, Arizona, in the USA. We had already seen and met this company at
the SEMA shows in Las Vegas. This company trades under a number of different
to name but the few I can remember at the
moment. All potential customers should be aware of the difficulties that we have
had in dealing with this company over the past year, and it would be my personal
advice that they just are not worth the bother. There are plenty of other air
suspension companies our there, many from the US, and most with better customer
service and better quality parts.
It is my personal experience that:-
Around 25% of all electrical items
are faulty. Given the amount of electrical parts in each kit this is
All items are very poorly made.
Items are poorly designed - for
instance air lines seal on the threads and not on the seat as
standard engineering practice dictates.
We assume that most items are
sourced from China, as they seem to have absolutely no quality
control system of any type.
THERE IS NO WARRANTY WITH ANY ITEM
YOU BUY!!!!!!!!!! Check this out on their own website.
If you receive faulty items you
will be charged for replacements!
You also have to pay to send items
back to the US before they will issue a credit note.
Hell will freeze over before they
issue a refund on anything.
Front struts are a real problem
and several are almost certainly dangerous - we have seen several
break - the results are damage to the car, bodywork, and potentially
a serious accident.
Lines always leak - they are very
poor quality push in fittings, which rarely seal.
One compressor which is the
cheapest piece of junk you ever did see broke a main shaft in two -
only a few weeks after being installed.
Do not get me started on the 24
function remotes! This could easily be the best accessory to have
been invented for the modern air suspension system - but they don't
work. Well the 12 we had didn't. 3 in first shipment, then another 3
then another 6 - not a single one worked!
Their dedicated kits for specific
cars, are nothing of the sort - you get the basic components most of
which do not fit for every car.
Air bags that are supposed to bolt
straight on normally catch on strut towers, and you WILL have to cut
and weld these to avoid wearing through the airbags on a monthly
Some vehicles which have front air
struts actually end up higher - not lower.
Most bags have no way of being
fitted - leaving you to fabricate your own brackets.
Welding is ALWAYS needed.
Development is a word not in their
dictionary. Copy is however.
Development of new kits does not
seem to involve any fitting to cars - they simply buy new dampers
(shock absorbers) and fit airbags to them! This does not identify
how low or high the car will be nor if they clear any components.
This is not development in any reasonable persons mind - this is
Customer service is also a word
which does not seem to translate.
We know that many of these kits
never get fitted - if they did then I am sure the complaints and
horror stories on the internet would be far higher - and there are
already many our there. A great many people see the junk they are
delivered and give up at that stage - refunds just don't seem to
We ordered 6 separate kits for
different vehicles. NONE of these kits was delivered without faults,
errors, or failures in service. Not a single one.
The owner of the company one Joe
Morrow has a very strange attitude to customer service, which seems
to involve rudeness and aggression, but no real action.
We even have an email from some
time back complaining that his own products made in taiwan were
junk. We agree.
They refuse to issue invoices for
If you think that our problems (with 6 separate kits - they never got a single
kit correct) are isolated then just type into a search engine "problems with
airbagit.com" or any variation based on the companies above and you will see
other horror stories. We found 922 on 3 search engines!
The comments above are my own based on a very
frustrating 12 months that has brought nothing but misery when dealing with
these people. None of the issues raised with this company has been dealt with to
any degree of satisfaction.
My personal advise is not to use this company
at all. If you do then at least use a credit card (not debit card, and not wire
transfer) as that way the credit card may help you get your money back when your
faulty junk arrives - check terms with your credit card company first though.
Air suspension is a major safety issue. If
anything fails, at best you will end up broken down on the side of the road, at
worst you might end upsidedown in a ditch!
Oh and don't forget the government here likes
22% of the full price including shipping in VAT & Import Duty, so this has to be
added on to each shipment.
If you have had similar problems with any of
companies then our legal department would love to hear from you at
with your story. We are particularly interested in the 24 function remotes.